Object attachments
Every generic business object stored in USU Service Management can have files attached to it.
Three types of attachments are provided:
File attachments
The most commonly used attachment. The attached file is stored in the database, independently of the original.
Link attachments
Only a path to the actual file stored on a local hard drive is registered in the database. If the original file is deleted, renamed or relocated, the attachment does not work anymore. Should be used with caution. Available only on USU Service Management Rich Client.
Hyperlink attachments
Saves a URL of the attached content.
Of the three attachment types, file attachments represent the most useful option.
Note: The presence of attachments in an email sent from USU Service Management influences the structure of the email. If an email has attachments or if it is in the rtf format with images, then its body is of the multipart/mixed type. An email without attachments is sent with only one email body in the text/plain or text/html format.