Service Request Shop
The Service Request Shop combines online shopping user experience with the power and flexibility of USU Service Management Service Request functionality. To the end user it provides a streamlined, hassle-free way to register self help requests. The administrator can use it to design smooth, standardized requesting processes.
Using the Shop
Ordering products and services via the Shop involves three basic steps:
Select the product or service in the main Shop workspace.
Browse the categories or use the search field to locate the item you need, then click 'Select' (or double-click) on the item to send it to the Configurator.
Specify requested configuration of the product or service in the Configurator.
In the Configurator you choose available options, get on overview of the resulting configuration and its price, and send the configured item to the Cart.
Process the Cart
In the final step, the content of the Cart is requested by clicking the 'Submit Request' button. Before doing so it is possible to specify a common system, location and wish day for the items. It is also possible to postpone requesting by saving the cart or to save the content of the cart as a template for further repeated use.
Opening the Shop
In standard USU Service Management, the Shop can be started in several ways:
Request Service tile
The Request Service tile may be present on some business view home pages and it can also be searched in the Tiles InfoObject.
The Request Service action
Depending on customization, the Shop can be started anywhere where action Request Service has been made available. The Actions folder of the Sidebar InfoObject may also contain the action. If not present, the action can be added using the Add a workflow definition command.
Note that the possibility to add tiles or actions may be subject to user permissions. Contact your USU Service Management administrator should you need to perform an addition as a user with limited permissions.
The Service Request Shop with its predefined products and services is one of two possible ways in which the user can raise a request. The other way, registering service requests as tickets, is covered by USU Service Management Incident Management (see the 'Call Acceptance' chapter).
Note: This part of the USU Service Management Essentials chapter describes Service Request Shop from the end user perspective. For Shop setup and administration, see the Core Functionality documentation.