Attachments in editors
Two kinds of attachment administration are available in USU Service Management editors:
via the standard Attachments dialog called by an action button on editor GUI
via a Reference catalog of attachments
Standard Attachments dialog called from an editor
The editor must be customized to contain the action button calling the Attachments dialog.
Then:
Click the action button at the bottom of the editor.
The standard name of the editor is Attachments but it might have been renamed during customization.
The Attachments dialog opens.
Use it to administer object attachments.
Note that there is a difference between saving attachments in the editor and in the catalog:
When the Attachments dialog is used in a catalog:
Add File allows you to add attachments to the dialog.
OK confirms the changes made in the attachments dialog, saves the attachments and closes the dialog.
When the Attachments dialog is used in an editor:
Add File adds attachments to the dialog.
OK confirms the changes made in the attachments dialog and closes the dialog.
Actual saving of the attachments happens with saving the object (to which attachments are to be attached), that is with clicking the OK button in the editor. This is to prevent the creation of orphan attachments if object creation in the editor fails or is aborted by user.
Reference catalog of attachments
The editor must be customized to contain a reference catalog of attachments. If the reference catalog has been added, the bottom part of the editor contains additional tab with a catalog of attachments and related actions.
See The Attachments reference catalog for more information.
Note: You can limit the size of the uploaded file by the 'Maximum allowed size of attachments' parameter in Global Settings.