The Attachments dialog
The Attachments dialog box is a standard USU Service Management tool for handling attachments. It gets displayed when the Attachments action is called from a catalog context menu or an action button in an editor.
The Attachments dialog box consists of the following elements:
Icon
Icon distinguishing the type of attachment, see 'Object Attachments' for information on attachment types.
Name
Attachment name.
Type
Attachment file type.
Size
Attachment size.
Note that you can limit the size of the uploaded file by the 'Maximum allowed size of attachments' parameter in Global Settings.
Location
Relevant for 'Link' (Rich Client only) and 'Hyperlink' attachments: location of linked file or URL of hyperlink attachment.
Download
Clicking the icon opens standard 'File Download' dialog.
Attached on
Date and time when the file was attached, actual attachment is done when dialog button 'OK' is clicked ('Attachments' dialog called from a catalog) or when the edited object is saved ('Attachments' dialog called from an editor).
Attached from
USU Service Management user who attached the file.
The Attachments dialog box has the following control buttons:
Open
Opens the selected attachment. USU Service Management Rich Client: the attachment opens in the associated application, USU Service Management Web Client: tries to open the file in the default browser, if not possible - application selection dialog is presented. Hyperlink attachment opens in the default browser.
Save
For file attachments, opens the standard 'File Download' dialog. Disabled for link and hyperlink attachments.
Add file
Click to attach a file. Opens the 'Add File Attachment' dialog to browse for the file to be attached. The file will be stored in the database.
Note that you can limit the size of the uploaded file by the 'Maximum allowed size of attachments' parameter in Global Settings.
Add link
USU Service Management Rich Client only. Click to create a link attachment. Opens an 'Upload File' dialog to browse for a file to be linked. Use with caution - the file will not be stored in the database, only a reference to the local file will be saved. Consequently, the attachment will be useless on another machine and in USU Service Management Web Client.
Add hyperlink
Click to attach a hyperlink. Opens the 'Add Hyperlink Attachment' dialog where hyperlink descriptive name and URL can be specified.
Remove
Removes the selected attachment. Attention: no confirmation dialog gets displayed.
Cancel
Closes the 'Attachments' dialog without saving any changes.
OK
Saves changes made in the dialog and closes it. At this point the newly attached files are saved in the database.
Filter row
The row at the top of the catalog can be used to dynamically filter catalog content. Typing in a column in the row automatically filters the list to contain only the attachments whose corresponding column contains the typed text.